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Techies Group Pty Ltd - Terms and Conditions for Microsoft Licensing and IT Services

Effective Date: 20/09/2024

Last Updated: 07/05/2025

1. Agreement Overview

These Terms and Conditions (“Agreement”) govern the purchase of Microsoft 365 licenses and IT services provided by Techies Group Pty Ltd (“Provider,” “we,” “us”, “Techies”) to the customer (“Client,” “you”). By purchasing a subscription or engaging in our services, you agree to these terms.

2. Microsoft 365 Licensing Terms

2.1 License Subscription & Ownership

The Microsoft 365 license is provided on a monthly subscription basis through Techies, an authorised reseller.

The license remains the property of Microsoft and is subject to their Microsoft Service Agreement.

2.2 Subscription Fees & Payment

The subscription is billed monthly in advance.

Payments are due within 7 days of the invoice date.

Prices are subject to change based on Microsoft’s pricing policies.

2.3 Cancellations & Refunds

You may cancel your subscription with 30 days' notice before the next billing cycle.

No refunds are issued for unused portions of a billing cycle.

Failure to pay may result in service suspension or termination.

2.4 License Usage & Compliance

You agree to use the Microsoft 365 license in compliance with Microsoft’s terms.

Misuse, unauthorised resale, or sharing of the license is strictly prohibited.

2A. Additional Microsoft Licensing Terms (Added 07/05/2025)

2A.1 Other Microsoft Licensing

In addition to Microsoft 365, Techies may provide access to other Microsoft cloud-based products and services including but not limited to:

  • Exchange Online plans
  • Microsoft Defender for Business
  • Microsoft Intune and Endpoint Manager
  • Microsoft Azure subscriptions
  • Microsoft Teams Phone and Voice licensing
  • Windows 365
  • Any other Microsoft cloud licensing available under the Cloud Solution Provider (CSP) program

All such licenses are subject to Microsoft’s Product Terms and Acceptable Use Policies.

2A.2 Microsoft Customer Agreement

By purchasing any Microsoft product or service through Techies, you acknowledge and agree to be bound by the Microsoft Customer Agreement, which governs your rights to use Microsoft cloud services. The full agreement is accessible here:

https://www.microsoft.com/licensing/docs/customeragreement

This agreement is a requirement for provisioning licenses under the Microsoft CSP model.

2A.3 Appointment of Techies as CSP Partner

You authorise Techies Group Pty Ltd to act as your official Microsoft Cloud Solution Provider (CSP) partner. This enables Techies to provision, manage, and bill for your Microsoft cloud services directly under Microsoft’s CSP framework.

3. IT Services (Setup, Configuration & Troubleshooting)

3.1 Scope of Services

Techies provides IT services related to Microsoft 365, including but not limited to:

  • Initial Setup: Configuring Microsoft 365 tenant, email accounts, Teams, OneDrive, and security settings.
  • Configuration Assistance: Customising settings based on business needs.
  • Troubleshooting & Support: Resolving technical issues related to Microsoft 365 services.

3.2 Exclusions

The following are not included unless specifically agreed upon:

  • Hardware repairs or replacements.
  • Third-party software or integrations.
  • Onsite support (unless explicitly stated in a service agreement).

3.3 Service Fees & Billing

One-time setup fees or troubleshooting services are billed separately from licensing fees.

Any additional work outside the agreed scope is subject to hourly rates or a separate quote.

All invoices must be paid within 7 days unless stated otherwise.

4. Payment Terms & Late Fees

Payments can be made via bank transfer, Stripe, or GoCardless.

Recurring subscription payments will be auto-deducted where applicable.

Late payments beyond 14 days may incur a late fee of 5% per month.

If a payment remains overdue for 30 days, services may be suspended until payment is received.

5. Confidentiality & Data Protection

5.1 Storage of Credentials

Techies may store customer Microsoft 365 credentials as part of IT administration and support services.

All credentials are securely stored using encrypted password management solutions and are only accessible to authorized personnel.

5.2 Use of Credentials

Stored credentials will only be used for authorized administrative tasks, such as user management, troubleshooting, and security configuration.

Customers may request updates, deletions, or access restrictions for stored credentials at any time.

5.3 Customer Responsibilities & Security Risks

Customers must notify Techies if they change their Microsoft 365 passwords or if they suspect any unauthorized access.

Techies is not responsible for security breaches due to:

  • Customer use of weak, reused, or compromised passwords.
  • Unauthorized access resulting from customer-side security vulnerabilities (e.g., malware, phishing attacks, or leaked credentials).
  • Failure of the customer to promptly notify Techies of security incidents.

5.4 Data Security Compliance

Techies follows industry-standard security practices and complies with relevant data protection laws, including but not limited to:

  • Australian Privacy Act
  • GDPR (where applicable)

6. Liability & Service Limitations

Techies provides Microsoft 365 "as-is" and is not responsible for service outages or technical failures beyond our control.

We are not liable for data loss, security breaches, or disruptions caused by Microsoft, customer mismanagement, or third-party actions.

Our maximum liability for any service failure shall be limited to the fees paid for the affected service in the last 3 months.

7. Customer Responsibilities

You agree to:

  • Provide accurate business and billing details.
  • Grant temporary access to your Microsoft 365 account when required for setup or troubleshooting.
  • Ensure that your employees follow best practices for security and compliance.

8. Termination of Services

Either party may terminate this agreement with 30 days' written notice.

We may terminate services immediately if:

  • You fail to pay for more than 30 days.
  • You misuse or resell Microsoft 365 licenses without authorization.
  • You engage in fraudulent or illegal activities.

9. Governing Law

This Agreement is governed by the laws of Australia.

Any disputes shall be resolved in the courts of NSW.

10. Amendments & Updates

We reserve the right to update these terms at any time.

You will be notified at least 30 days in advance of any material changes.

Acceptance of Terms

By purchasing a Microsoft 365 license, other Microsoft licenses, or engaging in our IT services, you acknowledge that you have read, understood, and agree to:

  • Be bound by these Terms and Conditions
  • Accept the Microsoft Customer Agreement
  • Appoint Techies Group Pty Ltd as your official Microsoft CSP partner